PROTECT YOURSELF FROM LIABILITY. RAID’S COMPREHENSIVE Q&A SYSTEM CAN DO THAT!

PROTECT YOURSELF FROM LIABILITY

The role of a training agency is a complex one: part publishing house, part marketing agency, part risk management group, and part of about a dozen other things. Every aspect of an agency’s job description carries equal importance. What is dynamic and constantly shifting is the weighting of one task above another as the various challenges of running a business unfold. Right now, it seems appropriate to focus on risk management. 

But there are serious risk implications associated with that involvement. When RAID was first formed, one of the differences we decided to offer was a comprehensive and dynamic quality assurance system (QA). The thinking was that if we could <survey> every student as they finished their training, it would help establish a training audit trail, and that would be a good thing. 

Today, as the original QA System has been refined and improved, we believe it offers our members and their students the most complete protection available in the industry. 

Students and their instructors MUST confirm that the required skills were taught during the class and furthermore that the student feels comfortable performing them. In addition—and also highly important—each student (and instructor) is asked to complete the online dive log for training dives. (A dive log from a PDC may also be uploaded.) This also helps confirm the course minimum instruction time and the minimum number of dives that were completed as required. 

For you and your student to take full advantage of the benefits of RAID’s QA System, you must explain to each student how the system works, their role and responsibilities, and why <sense-checking> the thoroughness of their training protects them… and you. It is in your best interest to make sure your students complete both the end-of-course survey AND that they log their training dives in the RAID online system. 

In the event of a former student deciding to question the value of their training or to accuse their instructor of delivering a sub-standard course, the entry in the QA System is a concrete defense. Of course, this type of accusation is rare, but RAID HQ’s training department has been approached on a few occasions by certified divers who complain about missed modules or lapses of standards. In every case, the student’s original declaration in the end-of-course survey, has been an invaluable defence. 

We believe that RAID’s unique QA System would also offer a safety cushion for our members in the event of serious legal action against them and the agency. 

PLEASE invest the few minutes it takes to make sure your students fully understand how to use RAID’s QA System, the protection it affords them, and its benefits to everyone involved in their training. 

Thank you